Warranty & Guarantee

Warranty & Guarantee with every purchase

British Consumer Laws

We pride ourselves on outstanding customer service and delivering high quality hydrogen machines within the UK. On top of that we adhere to all the British consumer trading laws. Here we will outline all of your consumer rights in any purchase you make with H2=E.

First 14 Days

When you purchase a machine from H2E we value your custom and will endeavor to provide the best possible customer service. Changing your mind In line with UK consumer law the distance selling act allows you to change your mind and return the machine up to 14 days from the date it was delivered. The machine should be unused, and we will refund the cost of returning the machine. This allows you to inspect the machine
and decide if it is something you wish to keep. You do not need to provide a reason to return a machine within this period. What if the machine is damaged or faulty when it arrives? We inspect and test every machine before we send them out; however, sometimes damage may occur during transit. If for any reason your machine is not working when you receive it or a fault develops in the first 30 days from the date of delivery, you have the right to claim a full refund. We will also pay for the return of the machine. You also have the options to request a repair or replacement machine.

What If Damaged When Arrives?

What if the machine is damaged or faulty when it arrives? We inspect and test every machine before we send them out. however, sometimes damage may occur during transit. If for any reason your machine is not working when you receive it or a fault develops in the first 30 days from the date of delivery, you have the right to claim a full refund. We will also pay for the return of the machine. You also have the options to request a repair or replacement machine.

What is not covered by your warrant

Damage to the machine caused by dropping it, not taking care of it, dropping something onto it, leaving too close to a heat source, not maintaining the machine correctly in line with the instructions and putting the wrong water into the machine.

What if there is a problem after 30 days?

If you are outside the first 30 days and something goes wrong with your machine, you no longer have an automatic legal right for a
refund. If you return the machine to us, we will repair or replace the machine for you free of charge, and also pay for the cost of return postage. If a repair or replacement does not resolve the issue, you are then in a position to ask for a complete refund. This legal right is provided for up to 6 months from the date of purchase. What happens if a fault develops after 6 months? H2E have the legal right to choose whether to repair, replace or refund the machine if a problem occurs after 6 months. After 6 months we will not pay for the cost of return postage. In line with our warranty, we will repair the machine for you free of charge. If repairing the machine, does not resolve the problem, a refund can be provided, but we have the right to make a fair deduction for amount you have used the machine.

Your Warranty

You have an advanced piece of health equipment that produces active hydrogen by electrolysis using titanium plates. If you think of these titanium plates as a kettle when it furs up this is what happens to your machine over time, this is why it is so important to only put in the purest distilled water into your machine. Thankfully all of our machines now, do have a safety sensor on them to test the quality of the water, yet even so we do highlight here, to only used the best distilled water. Sadly, many companies selling distilled water do not meet the standard of pure distilled water, so in this case please buy the water, from us or Bobbies Health or make it your own with a water distiller. For even extra precaution you can buy a TDS reader from us on from amazon to check the water quality is below 0002 PPM, 000PPM is what we are aiming for.

Using Your Machine at Night

There are people who use their hydrogen machine at night while they are sleep, to help them get a better night sleep, and they
report feeling better from it in the morning. Although this helps many people, we do have to emphasize, the legally fact that if your operating equipment while you are asleep, you do this at your own risk. If you do use your machine while your asleep at your own risk, it is advised to set the machine at a low level between 120ml to 200ml per minute.